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MedSpa Etiquette 

YOUR FIRST VISIT

Please arrive at least 15 minutes prior to your first appointment to allow ample time to check in. Please make sure all online paperwork is complete.

LATE ARRIVAL

If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be shortened to avoid delays for other guests. Shortened treatments are charged at full service value.

LATE CANCELLATION & NO SHOWS

We have a 24-hour cancellation policy. Late cancellations and no shows are subject to $50 fee.

PRICES & PROMOTIONS

We make every effort to keep our website and menu updated. However, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount and/or promotion, the greater in savings will apply at the time of purchase.

PAYMENT & GRATUITY

As elective medical aesthetics provider, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, Care Credit™, and AWH gift cards; we do not accept checks. Gratuity for your service provider is not required but appreciated.

GIFT CARDS

Gift cards may be used toward any service or product offered at AWH (some restrictions may apply). Gift cards not redeemable for cash.

REFUNDS

Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged like-for-like within 14 days from the date of purchase.

PERSONAL BELONGINGS

Personal belongings are the full responsibility of the medspa guest and should be kept in your possession at all times. AWH is not responsible for lost, stolen or damaged items.

CHILDCARE

Please arrange for childcare for the duration of your appointment. For safety reasons, children under age 18 are not permitted in the treatment rooms (unless undergoing treatment with parental permission) and may not be left unattended in the medspa or in the parking lot at any time.

QUIET ENVIRONMENT

As a courtesy to other guests, please maintain a quiet level of conversation and we kindly ask that all guests silence their mobile phones during the visit to the medspa.

PROVIDER REQUESTS

We may not always be able to accommodate specific provider requests due to illness, vacations, and unforeseen schedule changes.

PRACTICE-PATIENT RELATIONSHIP

We do reserve the right to refuse service at any time, to anyone, for any reason.

FULL TRANSPARENCY

We believe in honesty and full transparency. We strive to educate our guests so that you understand the treatments you receive and the risks and benefits associated with each of them. Please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask :)