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Policies

APPOINTMENT

 

We ask our clients to arrive 15 minutes prior to the scheduled appointment with any online paperwork completed. Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will be shortened to end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in cancellation of your appointment and the $50 cancellation fee. We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.

 

CANCELLATION/NO SHOW

 

We understand that emergencies do arise; however we request at least 24 hour notice for rescheduling or canceling all appointments. Failure to do so may result in your account to be charged $50.00 for the scheduled consultation/treatment.

 

PRICES & PROMOTIONS

 

We make every effort to keep our website and menu updated. However, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount and/or promotion, the greater in savings will apply at the time of purchase.

GIFT CERTIFICATES & GIFT CARDS

Gift certificates and cards may be used toward any service or product offered at AWH (some restrictions may apply). They not redeemable for cash. They are no redeemable towards membership.

PAYMENT & GRATUITY

As elective medical aesthetics provider, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, Care Credit™, and AWH gift cards; we do not accept checks. Gratuity for your service provider is not required but appreciated.

RETURN / REFUND

 

MERCHANDISE

All returns and exchanges must be made within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. You may receive a full refund back to the original form of payment or store credit. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

MERCHANDISE RETURN/EXCHANGE PROCESS

To return an item, please bring the merchandize back to the office where you made the purchase within 14 days. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3-5 business from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

EXCEPTIONS    

The following cannot be returned or exchanged: 

  • Prescription Products. This usually refers to the fact that such products cannot be purchased over the counter at retail stores or even at pharmacies. Some products are actual medications such as Latisse, Monoxidil and Finasteride etc. It is against the law to take a prescription medication return. Due to this, returns are not accepted under any circumstance. This includes allergic reaction, irritation, or any other reason. 

  • Sale items are FINAL SALE and cannot be returned

  • Promotional Packages

  • Membership

 

TREATMENTS/PROCEDURES

Treatments/Procedures and any pre-paid packages (stand alone and/or series/packages) are non-refundable, non-transferable and non-exchangeable. In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by AWH. At AWH we offer goods and services that are irrevocable. Therefore, under no circumstances we will issue refunds for any product or service that has been injected or used in your treatment.

PERSONAL BELONGINGS

Personal belongings are the full responsibility of the medspa guest and should be kept in your possession at all times. AWH is not responsible for lost, stolen or damaged items.

CHILDCARE

Please arrange for childcare for the duration of your appointment. For safety reasons, children under age 18 are not permitted in the treatment rooms (unless undergoing treatment with parental permission) and may not be left unattended in the medspa or in the parking lot at any time.

QUIET ENVIRONMENT

As a courtesy to other guests, please maintain a quiet level of conversation and we kindly ask that all guests silence their mobile phones during the visit to the medspa.

PROVIDER REQUESTS

We may not always be able to accommodate specific provider requests due to illness, vacations, and unforeseen schedule changes.

PRACTICE-PATIENT RELATIONSHIP

We do reserve the right to refuse service at any time, to anyone, for any reason.

FULL TRANSPARENCY

We believe in honesty and full transparency. We strive to educate our guests so that you understand the treatments you receive and the risks and benefits associated with each of them. Please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask :)

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 808.452.0452 info@artistrywellnesshawaii.com